Privacy Policy

Habitus Live ("Habitus Live", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide while using https://habituslive.com/ and any related applications, dashboards, portals, and services (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

Depending on how you use our Services, we may collect the following types of information:

• Name and account information.
• Email address and contact details.
• Login credentials.
• Property or unit information associated with your account.
• Support requests and communication history.
• Maintenance tickets and service requests.
• Community participation, event registrations, and submitted content.
• Billing and subscription information where applicable.
• Device information including browser type, operating system, IP address, and device identifiers.
• Website usage information collected through cookies and similar technologies.
• Utility consumption data such as electricity, water, gas, and other connected building telemetry where available.

How We Use Your Information

Your information may be used to:

• Create and manage your account.
• Provide access to Habitus Live Services.
• Operate dashboards, portals, and mobile applications.
• Process maintenance requests and support inquiries.
• Provide notifications regarding incidents, maintenance, billing, community events, and platform updates.
• Improve platform functionality and user experience.
• Analyze system performance and usage trends.
• Protect the security and integrity of the Services.
• Comply with applicable legal obligations.

Building and IoT Data

Habitus Live may process operational information generated by connected building systems, including utility meters, sensors, environmental monitoring devices, access systems, and other integrated infrastructure.

This information is used solely to provide platform functionality, monitoring, analytics, predictive maintenance, reporting, and operational improvements for authorized users.

Community Features

If you participate in community features such as announcements, events, discussions, voting, or other resident interactions, information that you voluntarily submit may be visible to other authorized users within the relevant community.

Cookies and Similar Technologies

Habitus Live uses cookies and similar technologies to maintain website functionality, improve security, remember preferences, analyze website usage, and enhance the overall user experience.

Additional information is available in our Cookies Policy.

How We Share Information

We may share information only when necessary to operate the Services, including:

• Authorized property managers and administrators.
• Authorized maintenance personnel and contractors.
• Integrated utility or service providers where applicable.
• Technology providers supporting hosting, infrastructure, communications, analytics, and security.
• Professional advisors when necessary.
• Authorities where required by applicable law or legal process.

We do not sell your personal information.

Data Security

Habitus Live implements reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to maintain strong security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide the Services, fulfill operational purposes, resolve disputes, comply with legal obligations, and protect legitimate business interests.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Request restriction of certain processing activities.
• Object to specific uses of your information.
• Request a copy of information you have provided.
• Manage communication preferences.

Requests may be submitted using the contact information provided below.

Third-Party Services

The Services may integrate with or provide access to third-party platforms, service providers, payment processors, mapping services, communication providers, or analytics tools. These services operate under their own privacy practices, and Habitus Live is not responsible for their independent policies.

Children's Privacy

The Services are intended for individuals who are legally permitted to use them. Habitus Live does not knowingly collect personal information from children without appropriate authorization where required.

Changes to This Privacy Policy

Habitus Live may update this Privacy Policy from time to time to reflect changes in the Services, technologies, operational practices, or legal requirements. The latest version will always be available on the website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@habituslive.com
Website: https://habituslive.com/